SMS add-on
Never lose momentum after the call
SMS is an add-on with two tracks: automated notifications triggered by job events, and 1:1 texting when phone calls aren't the right tool.
Usage-based add-on · Works with any CrewCommand plan
Two tracks
Automated and 1:1, in one add-on
Track A
Automated notifications
Triggered by events in CrewCommand — job dispatched, job complete, invoice paid, estimate sent. You write the template once, set the trigger, and the message goes out at the right moment without manual work.
- Dispatch confirmations with tech name and ETA
- Job completion messages with {review_link} and {booking_link}
- Invoice reminders with payment link
- Estimate follow-up with view-and-sign link
- Post-service review requests timed to the job
Track B
1:1 texting
When a phone call isn't the right move, text directly from inside CrewCommand. The conversation stays with the customer record — not in someone's personal phone or a separate app — so nothing gets lost and anyone on the team can see the thread.
- Text directly from the customer or job record
- Conversation stays in CrewCommand, not personal phones
- Visible to the team — no more context loss
- Use when calls go unanswered or for quick confirmations
- Works with your existing phone number setup
Automated notifications
What your customers receive
Fewer 'where are they?' calls, better customer experience.
Drives Google reviews and rebookings with one message.
Closes the loop after payment and prompts a review at the right moment.
Faster approvals without phone tag or email followup.
1:1 texting
When a call isn't the right move
Customer didn't answer the phone
Send a quick text with your booking link or a callback request. They respond when ready — you capture the job without the back and forth.
Following up on an open estimate
When email goes unanswered, a quick text often gets a response. Keep the conversation in CrewCommand, not in someone's personal phone.
Rescheduling a cancelled job
Text directly from the job record in CrewCommand. Customer replies, you reschedule, and the conversation stays with the record.
Quick confirmation before arrival
A short message the morning of the job reduces no-shows and last-minute cancellations. One step, no extra app.
Compliance
Respectful, responsible messaging
SMS requires care. We build opt-out support and compliance guidance into the product. You remain responsible for complying with applicable laws in your jurisdiction — we don't provide legal advice, but we make it easy to do the right thing.
- Include opt-out instructions in your message templates (e.g. 'Reply STOP to opt out')
- Respect opt-out requests — CrewCommand surfaces these in the customer record
- Follow respectful frequency: don't text the same customer multiple times a day
- For Canadian senders, CASL-aware guidance is built into our onboarding materials
- You remain responsible for compliance with applicable laws in your jurisdiction
How SMS billing works
SMS is an add-on to your CrewCommand plan. It is not included in Core, Growth, or Scale pricing.
Billing may include a base add-on fee plus usage-based charges depending on volume and your SMS provider. We are transparent about costs when you enable SMS — no hidden per-message surprises at scale.
We'll confirm current rates and provider details during your demo or onboarding.
People also ask
- How is SMS billed?
- SMS is an add-on to your plan. Billing may include usage-based charges depending on volume and provider. We’ll be transparent about costs when you enable SMS. See the SMS page for use cases and compliance notes.
Add SMS to your workflow
Book a demo and we'll show you how automated notifications and 1:1 texting fit into your dispatch and follow-up workflow.